FAQ

Click here to submit a login request. We ask for your zip code to send you relevant information only.
You will receive a personal email reply from our studio within 1-2 business days with a link to set up an account to view our online catalog. You will also be signed up for our email newsletter when you request access to the catalog. You can unsubscribe anytime from the newsletter.
 

Please go to our Retailers page and find the closest authorized Barbara Heinrich Studio retailer near you. Our retailers will be able to assist you with your order, questions, and special order requests. If there are no retailers within 30 miles of your location, please contact us directly so we may assist you with your order.
 

We work very closely with our retailers and deeply respect their dedication to providing you with excellent service. We will always direct customers to the gallery or retailer within a 30 mile radius.
Our retailers allow you to see a collection of our work in person, ask questions to knowledgeable staff, try on our designs and get sized appropriately. We strongly encourage you to become an appreciated customer of your nearesr Barbara Heinrich Studio galler
Many of our retailers often host Trunk Shows and Artist Appearances throughout the year, where you can meet Barbara Heinrich and see a more complete collection of her work as well as one of a kind pieces. Visit our events page and mark your calendar for upcoming shows. Most of our retailers will also gladly accept personal appointments during their Trunk Shows, for customers to meet with Barbara privately to design a custom piece.
 

Barbara Heinrich Studio’s standard shipping is signature required USPS Priority Mail or Priority Express Mail. Shipping alternatives are available for special circumstances.
 

The Wish List feature is only accessible when you are logged in to your account. When you are logged in, your will be able to browse the online catalog.

To add a product to your Wish List, find the product you are looking for, select the metal or size option if there is one, then click the "Add to Wishlist" button:

When the item has been added to your Wish List, the button will look like this:

To remove an item, simply click the button again, use the link in the website menu or click here to go to your Wish List and edit it.

Use the Wish List to save your favorite Barbara Heinrich Studio designs in one place to keep for yourself, share with a friend or loved one, or to show a retailer the items you are interested in. Prices are available upon request from your retailer.

If you do not have an account and would like to request one, please click here.
 

You can share the most up to date version of your Wish List by clicking click the "share wishlist" button at the top of the Wish List Page. Choose how you would like to share your Wish List by clicking the copy link or email link button:

Anyone with the link will be able to see the most up to date version of your Wish List. If you share your Wish List and then update it, the recipient will see the newly edited list.

You can share with your partner if they need a hint, a friend who loves jewelry or with one of our retailer to assist you with your purchase.

You can also print your Wish List to save a copy before making any changes to your list. We recommend setting you printer's scale to 60% or print in Landscape mode for best results.
 

We can size most of our designs. Please contact your nearest retailer, or contact us directly if there are no retailers within 30 miles of your location.
 

We work with 18 karat gold and platinum only. Many of our designs can be created in 18 karat white gold or rose gold upon request. We can set alternate stones or customers’ stones in many of our styles.
 

In certain cases, we can reset your special stones from other fine jewelry into one of Barbara Heinrich's designs. We can also set your previously purchased loose stones. We do not, however, accept customers’ small diamonds under ¼ carat or color stones that are under ½ carat and only work with natural stones. For colored gemstones, we prefer to see a receipt with description or a GIA certificate or equivalent. We recommend you work through one of our retailers to review your stones before contacting us.
 

We can customize many of our existing styles to incorporate customers’ stones, to fit custom sizes or lengths, or to use special requested clasps, clips, and closures. Many of our pieces can be made with or without our tiny surface set diamonds by request, and we can also create most of our styles in platinum, 18kt white gold, or 18kt rose gold upon request.
We do not typically create custom designs that are not derived from our existing collections.
 

We have detailed instructions for the cleaning and care of our work in our jewelry care page.
 

If you live close to the retailer where the piece was purchased, please bring it there for repair. The associates there will ship the piece to us and will handle all the necessary details. If you do not live within a reasonable distance to an authorized Barbara Heinrich Studio retailer, please contact us directly before shipping your piece.
 

Barbara Heinrich Studio uses ethically mined metals and conflict free stones. We do our best to be mindful of the materials we use in our jewelry so we can be a part of taking care of our planet.
 

If you have a favorite gallery or fine jewelry store that you think would be a good fit for our work, please share our website with them and ask them to contact us.